Effective Date: 25.12.2024
Welcome to SILK22! These Terms and Conditions govern your access and use of our website, services, and products. By using our website and purchasing our products, you agree to these terms. Please read them carefully before proceeding.
1. General Information
1.1. The website www.silk22.com is operated by SILK22 DOOEL Skopje, registered at Mateja Matevski 2, Skopje.
1.2. These Terms and Conditions apply to all users of the website, including visitors, customers, and merchants.
1.3. We reserve the right to update or modify these terms at any time without prior notice. Please check this page periodically for updates.
2. Products
2.1. Our products include silk-based items such as pillowcases, scrunchies, and accessories. Descriptions, images, and specifications are provided to the best of our ability, but slight variations may occur due to screen settings or natural differences in silk.
2.2. All products are subject to availability. We reserve the right to discontinue any product without notice.
3. Pricing and Payments
3.1. All prices are listed in MKD.
3.2. Payment is required at the time of purchase. We accept Master Card, Visa, MasterCard Secure Code, Verified by Visa, American Express, Diners Club.
3.3. In case of pricing errors on the website, we reserve the right to cancel or amend orders.
4. Shipping and Delivery
4.1. We ship to Macedonia, Kosovo and Albania. Delivery times vary depending on location and availability. Estimated delivery times are provided at checkout.
4.2. Shipping fees are calculated at checkout and may vary based on order size and location.
4.3. We are not responsible for delays caused by third-party shipping providers or customs clearance.
5. Returns and Refunds
5.1. We offer returns and refunds in accordance with our Return Policy:
- Products must be returned within 15 days of receipt.
- Items must be unused, in their original packaging, and in a resalable condition.
5.2. Refunds are processed within 5-10 days once the return is approved. Original shipping fees are non-refundable.
6. Use of the Website
6.1. You agree not to misuse the website, including but not limited to:
- Engaging in fraudulent activities.
- Distributing malicious software.
- Violating any local, national, or international laws.
6.2. We reserve the right to terminate your access to the website if we suspect any breach of these terms.
7. Intellectual Property
7.1. All content on the website, including text, images, and logos, is the property of SILK22 and is protected by copyright and trademark laws.
7.2. Unauthorized reproduction, distribution, or use of our content is strictly prohibited.
8. Limitation of Liability
8.1. We are not liable for any damages, including indirect or consequential losses, arising from the use of our website or products.
8.2. Our maximum liability is limited to the purchase price of the product in question.
9. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy. By using the website, you consent to the collection, storage, and use of your data as outlined in the policy.
10. Governing Law
These Terms and Conditions are governed by the laws of North Macedonia. Any disputes arising under these terms shall be resolved in the courts of country court of North Macedonia.
11. Contact Information
For questions about these Terms and Conditions, please contact us at:
- Email: support@silk22.com
- Phone: 076 22 55 92
- Address: Mateja Matevski 2, Skopje
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
